Frequently Asked Questions

Everything you need to know about your luxury scent journey with Koch Parfymeri.

How long does shipping take and what are the costs?

We offer standard shipping within 3-5 business days. Orders over $100 qualify for free shipping, while a flat rate applies to smaller orders. You will receive a tracking link via email as soon as your package leaves our warehouse.

Are your fragrances 100% authentic?

Absolutely. Koch Parfymeri is an authorized retailer for every brand we carry. We source our perfumes and beauty products directly from the original manufacturers to guarantee 100% authenticity.

Can I return a perfume if I have opened the seal?

To maintain hygiene and safety standards, we can only accept returns on products that are unopened, unused, and in their original cellophane packaging. We recommend trying a sample before committing to a full-sized bottle.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.

Do you offer samples with every order?

Yes! We love sharing new scents. Every order includes two complimentary samples of our latest arrivals or best-selling fragrances so you can discover your next favorite scent.

How should I store my perfume to ensure it lasts?

To preserve the integrity of the fragrance, store your bottles in a cool, dry place away from direct sunlight and humidity. Avoid keeping them in the bathroom, as temperature fluctuations can break down the scent molecules.