Returns & Exchanges

At KOCH PARFYMERI, we want you to be completely satisfied with your beauty purchase. If you change your mind, you can return unused and unopened products within 14 days of receipt for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and navigate to your order history to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Ensure the products are in their original, unopened packaging and place them securely in a shipping box along with your printed return slip.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized postal service location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.